Introduction

This policy outlines how individuals or companies can raise concerns about the way Gather handles personal data and how these concerns will be addressed in line with UK data protection legislation.

Gather London Limited (trading as Gather) is a company registered in England and Wales (company number 03144698) with a registered office at Unit 5.13, Chancery House, 53-64 Chancery Lane, London, WC2A 1QS.

Gather is the data controller of personal information we collect and use. Gather is registered with the Information Commissioner’s Office as a data controller under reference ZA810559.

 

Scope

This policy applies to any personal identifiable data we are processing as a data controller. This will include the personal data of the following categories of data subject:

• Prospects, including their representatives and employees
• Clients, including their representatives, employees, and former employees
• Suppliers, including their representatives and employees

Complaints may relate to:

• Inaccurate or outdated personal information
• Unlawful data sharing
• Failure to respond to a data subject request, including Subject Access Requests (SARs) or Subject Erasure Requests (SERs)
• Excessive data retention
• Inappropriate use of profiling, automated decision making or artificial intelligence
• Breach of data protection rights

 

How to make a complaint

For any queries, concerns, or complaints you may have about how Gather collects, uses or stores your personal information, you can contact our Data Protection Officer at hello@gather.london

 

Or you can write to:

Gather London
Unit 5.13, Chancery House, 53-64 Chancery Lane, London, WC2A 1QS.

For ease of the investigation, please kindly provide the following information:

• Full name
• Contact details
• Description of your concerns
• Any supporting evidence

Without the above information, we may not be able to complete a full investigation or contact you for further information or with a response.

If the complaint is made on behalf of someone else, such as a solicitor on behalf of a client, proof of authority to act must be provided.

 

Identity verification

To protect personal data, Gather may request ID verification before investigating a complaint.

 

Acknowledgement and response times

Complaints will be acknowledged within 14 calendar days.

A full response will be provided without undue delay within 30 calendar days, unless complexity requires more time.

If there is likely to be a delay, we will inform the complainant about our progress and ensure that we have a clear record of communication with the complainant.

 

Investigation process

The Data Protection Officer (DPO) will review the complaint. Relevant stakeholders at Gather will be consulted as part of the investigation.

If the DPO is directly named in the complaint, the review will instead be undertaken by a named Director.

The complainant will be informed of the outcome and any remedial actions taken.

 

Escalation

If the complainant is dissatisfied with the outcome, they may escalate the matter to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

ICO helpline number: 0303 123 1113

ICO website: ico.org.uk

 

Record keeping

All complaints and outcomes will be logged securely and retained in line with Gather’s existing retention for complaints.

 

Review

This policy will be reviewed annually or upon significant and relevant legislative changes.